empire carpets nj Fundamentals Explained

I so upset and upset with work that Empire Today did putting in my hardwood floors (Incomplete Job) l have to be compensated this continues to be such an inconvenience to me and my family and my time. Had l known this perform wasn’t likely to be done in 2 days l never ever would’ve agreed to make use of Empire Today and shell out the quantity l compensated l would’ve made use of Lowes and or Household Depot. I might be Placing a grievance on Yelp for the reason that l contact customer service produced complaint on nine/1/2018 right after worker identified as me was told l would get simply call from the manager with in 24 several hours no reply up to now

On installation working day, I transfer every one of the smaller knick-knacks, etc., and vacuumed, to allow them to shift the household furniture. If the installers start off going the furnishings from the lounge over into your kitchen, one of these kicks about my significant, substantial glass dog bowl, and put a crack in the completely new porcelain tile we experienced just laid, together with creating an incredible drinking water mess.

The laminate flooring put in requires some mend. Bob and Tom arrived out and took photos and notes to what needed to be carried out.

August 15, 2018 at 12:09 pm Very good early morning. I'm creating to complain a couple of botch tile career that I experienced completed on my two loos in April 2018. The work took virtually 3 days, the contractor took all the products that I thought I procured and my commode was changed incorrectly. To make matters worse I seen in June 2018 that my grout was cracking in my Bed room bathtub– thought not too much about it until eventually July 2018 when I observed large piece of gout was cracked in my principal bathroom and one other rest room, let alone the ground was unleveled. It took me 3 weeks to get a seller out ( after several makes an attempt only to be advised he was on trip). When he came he reported that the floor was unleveled and that many of your tiles would want to generally be eliminated and replaced so as to fix.

So following currently being so upset I call the customer service and spoke with One more supervisor. This supervisor, he established my appointment for the next day to be a priority And that i never got a call. So I termed them And that i have the term .. Im sorry but we will not be out to perform your carpet today (BECAUSE) we don’t have enough installers in your neighborhood .

At the moment, I was thoroughly perplexed and contacted the number one-866-588-0124 related to the textual content message. Just after Talking to that human being, I used to be presented a service ticket number 1-3289601117. Meanwhile, in excess of one hour and also a half later on, I nevertheless haven't listened to back again from anyone. Equally my husband and I took off perform today to support the installation. We needed to rest at my daughter’s home previous night time because for every Empire’s Guidelines, we broke down the bedroom sets. My house has long been completely disassembled for this installation. This is often an horrendous inconvenience which I predicted can be for sooner or later only. Right after regular calling to Empire, they promised to perform the installation on Saturday, July 7, 2018. They cancelled all over again on Saturday morning just after sending confirmation email messages. They blamed the warehouse without any available materials this time. So far, after seventy two hrs, Tommy the Original profits man or woman even now has not returned our calls or manufactured any such apology or promise to repair this nightmare!

I seek the services of this firm and so they certain me I may have carper put in on that Tuesday . I had been internet hosting Thanksgiving for The 1st time in my household. I never ever obtained a phone from your installers they wasn't coming.

We apologize on your encounter, and assure you that your fears are essential to us. Be sure to email us at your earliest comfort at customersupport at empire-today.com together with your account and speak to facts, and point out Headquarters in the subject line so we may perhaps further more help you.

Thanks for bringing your worries to our focus. We sincerely apologize for the experience, and know that we’ve spoken for you with regard in your problems. In case you go on to obtain issues you should Call us at customersupport at empire-today.com.

We apologize on your expertise, and they are upset to understand that the fears haven't been dealt with. We’ll be in touch with you shortly to further focus on your fears.

We had been advised which the function could take up to 2 day for completion. We designed the timetable for installation two months beforehand so we wouldn't really have to just take day off perform And become completed by the point our Thanksgiving visitors (spouse and children) arrived.

I called customer service multiple periods around a study course of months. CS sent the first installer (Miguel) to return out to my dwelling with glue to glue the boards back again alongside one another.

After the carpet was mounted I felt the real difference within the padding. What she didn't point out was that the new padding was INFERIOR to the padding I'd at the moment. It felt as if I used to be walking on cement. It is clear while in the pictures I took of the ground molding plus the stair molding thehorizontal strains since the carpet was so much reduce.

July 13, 2018 at 12:40 pm Wow, I would like to say some other text which i’m experience but that could only Enable you to believe that I'm some un-educated donkey’s behind. I've experienced calls all 7 days pertaining to my appt. today, confirming it absolutely was likely to occur. My spouse And that i had to go ahead and take day off perform and acquired up at 4:thirty am to filter every little thing within our master Bed room as well as a spare room, so we might have carpet set up today. We completed shifting anything around 8:00am. at eight:50am I was contacting customer service mainly because I hadn’t read from anyone still. Though I was on hold, I empire carpeting coupons obtained a phone from customer service stating they did not have sufficient installers do comprehensive our put in today. Everything we have that was in 4 rooms is now shoved into two rooms. I'm able to Are living in this manner for the time it will just take them to setup carpet in 2 rooms but now not than that.

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